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Your insurance questions, clearly answered.

Frequently Asked Questions

We know insurance can feel overwhelming. That’s why we’ve put together answers to some of the most common questions people have about policies, claims, payments and more. Whether it’s Life, General or Reinsurance — this page is designed to bring you clarity and confidence.

Still need help? Our team is always happy to walk you through anything, step by step.

You can contact us via the form on our Contact Us page or reach out to our support team directly by phone or email. We’re here to help.

Yes, SKC Asra is a licensed and registered insurance broker based in New Delhi, India. We follow all regulatory guidelines to ensure your protection and peace of mind.

We offer a wide range of coverage including life, health, motor, property, travel, commercial and reinsurance solutions. Our services are tailored for both individuals and businesses.

Absolutely. Our advisors take the time to understand your specific needs and recommend options that fit your goals, lifestyle and budget.

Yes. Life changes—and your policy should reflect that. We’ll help you update your coverage as needed.

We’re with you every step of the way. From paperwork to follow-ups, our team will guide you through the entire claims process to make it as smooth and stress-free as possible.

Yes. Our customer support is available round the clock, including for urgent or emergency situations.

We offer multiple payment options, including online payments. Our team can also help you set up a plan that works for you.

Just reach out to our customer support team. We’re here to assist with any questions you have around billing, due dates or payment methods.

SKC Asra Global Insurance Broker Private Limited

Reg Office: 1st Floor, Jeevan Vihar Building, Parliament Street, New Delhi-110001

Registration No: 1046, Registration Code No: IRDA/DB n1086/2024/ Valid till: 18/03/2028, License category: Composite Insurance Broker

Insurance is the subject matter of the solicitation. Kindly read the risk document of particular policy and take expert advice before taking any insurance or investment decisions

“BEWARE OF SPURIOUS PHONE CALLS AND FICTITIOUS / FRAUDULENT OFFERS

IRDAI or its officials do not involve in activities like selling insurance policies, announcing bonus or investment of premiums. Public receiving such phone calls are requested to lodge a police complaint.”

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Types of Corporate Insurance

1. Commercial Property Insurance
Protects your offices, factories, warehouses, and other business assets against risks like fire, theft, natural disasters, or accidental damage. It helps minimize financial loss and ensures business continuity.

2. Marine Insurance
Covers goods in transit, by sea, air, road, or rail, against risks such as accidents, piracy, natural calamities, or handling damages. Essential for businesses involved in import, export, or domestic trade.

3. Liability Insurance
Provides protection against third-party claims arising from property damage, bodily injury, or legal disputes. It shields your business from unforeseen liabilities and costly litigation.

4. Customized Risk Management Solutions
Tailored insurance and risk mitigation strategies designed to address industry-specific challenges. These solutions help businesses stay prepared, reduce vulnerabilities, and maintain financial security.
1. Emergency medical expenses-The travel insurance policy covers the expenses incurred in case you get injured or fall sick during the trip.

2. Emergency medical evacuation- In case of an emergency where you fall sick and have to be transported to the nearest medical facility/hospital, the insured person will get paid/ reimbursed for all the expenses in this regard. Once you recover and are in a position to travel back home, the policy may even pay for your expenses in relation to returning home under the ‘Repatriation’ benefit.

3. Repatriation of remains- In the unfortunate event of the death of an insured person while they are traveling, the cost of recovering their body and taking the remains to the home country can be a huge financial burden. In a policy has been taken to cover such risk, the repatriations of remains will be covered under the said policy.

4. Baggage- This insurance is vital in case one’s baggage is lost or damaged during the trip. To get compensated for such damages to the luggage, baggage insurance plans are extremely helpful.
The loss of checked-in luggage or baggage delay would be covered under various available policies.

5. Accidental death and dismemberment- The coverage benefit under this policy would apply if you were to pass away in an accident or loss of one or two limbs, paralysis, or blindness in an accident.

6. Others- The various policies are available that may include cash advances, travel delays, ID theft protection, concierge services, car rental coverage, flight accidents, etc.

Trip Medical Insurance Package: Travel medical insurance is mainly focused on medical benefits. It provides better medical coverage and may also cover various situations and other major medical emergencies. It is most beneficial for people who are traveling out of the country for longer durations.
Types of Employee Benefits

1. Group Health Insurance
Provide your team with medical coverage that takes care of hospitalization, treatments, and emergencies. Group Health Insurance ensures financial security for employees and their families while giving them access to quality healthcare.

2. Group Term Life Insurance
Offer peace of mind with a life cover that protects employees’ families in the event of an untimely demise. This affordable, high-coverage benefit is a thoughtful way to support long-term financial security.

3. Employee Wellness Programs
Go beyond insurance by promoting preventive healthcare and wellness initiatives. From fitness plans to regular health check-ups, these programs help employees maintain a healthy lifestyle, reduce absenteeism, and boost morale.

4. Gratuity/Retirement Benefit Solutions
Support your workforce with structured retirement and gratuity plans that secure their post-employment life. These solutions reward long-term service while ensuring financial stability for employees after retirement.
Types of Motor Insurance

1. Private Car Insurance
A comprehensive private car insurance policy protects you against financial losses caused by accidents, theft, fire, or natural calamities. Renewal ensures continued coverage for you, your car, and your loved ones, while also fulfilling mandatory third-party liability requirements.

2. Goods Carrying Vehicle Insurance
This policy covers commercial goods vehicles like trucks and lorries against damages from accidents, fire, theft, or natural disasters. It also provides third-party liability protection, helping business owners safeguard their vehicles, drivers, and transported goods.

3. Passenger Carrying Vehicle Insurance
Designed for vehicles such as auto-rickshaws, school buses, vans, and cabs, this insurance offers financial protection against accidents, injuries, or property damage. It is a mandatory requirement under the Motor Vehicles Act to ensure passenger and third-party safety.

4. MIS-D Vehicle Insurance
MIS-D vehicle insurance provides coverage for miscellaneous and special-purpose vehicles used for business or institutional activities. It protects against damages, third-party liabilities, and losses caused by natural or man-made disasters, ensuring business continuity.

List of Top Car Insurance Add-On Covers
The availability of car insurance add-ons varies from insurer to insurer. The following are some car insurance add-on covers that are offered by most of the general insurance companies:

A. Zero Depreciation Add-on Cover
At the time of a claim settlement, the insurer will deduct the amount of depreciation applicable to your car and its parts. The zero depreciation cover helps you mitigate the burden of bearing the depreciation cost of your vehicle, thereby increasing your claim amount. Most insurers limit zero depreciation claims to two, however, some insurers, such as IFFCO Tokio, allow unlimited zero depreciation claims.

B. Consumables Add-on Cover
As part of this add-on, you are covered for consumable elements such as grease, air conditioner's gas, lubricants clip, bearings, fuel filter, engine oil, oil filter, brake oil, nut and bolt, screw, washers, etc, which are not covered by the standard policy.

C. Roadside Assistance Add-on Cover
This add-on cover secures assistance services in the event of the breakdown of the insured vehicle. The services include towing the vehicle to the nearest garage, on-site repair services, assistance in case of loss of keys, changing flat tires, fuel delivery, etc.

D. Engine Protection Add-on Cover
This cover allows the policyholder to get indemnified against expenses for mechanical/electrical breakdown of the engine due to an oil spill, water ingression, etc.

E. Key Loss Add-on Cover
This add-on cover makes the insurance company liable to compensate the policyholder for the loss of key(s).

F. Passenger Assistance Add-on Cover
It is a bundled cover that includes Hospital Allowance, Medical Expenses and Medical Transport Assistance to the policyholder in the event of an accident.

G. Tyre Damage Add-on Cover
Add-on covers damage such as in-tire bulges, punctures or bursting of tires, cuts on tires due to accidents, etc.

H. Return To Invoice Add-on
This add-on cover allows you to get the full invoice price of your vehicle when it suffers Total Loss, Constructive Total Loss (CTL), or theft.

I. Protection Of NCB Add-on
This add-on helps you retain your No Claim Bonus (NCB) discount even if you had filed a claim in the last policy tenure. NCB is the discount that you get on your own damage premium for every claim-free year.

J. Loss of Personal Belongings Add-on
This add-on compensates the policyholder in the event of loss of personal belongings such as articles or items of a personal nature that are likely to be used, carried, or worn.

K. Daily Allowance Add-on
By opting for this add-on you get a daily allowance from the insurer when the car is lost or is out for repairs.

L. Personal Laptop and Mobile Add-on Cover
This add-on allows you to get compensation for the loss of a personal laptop and mobile kept in the vehicle.

M. GAP Value Add-on Cover
In the event of theft, total loss, or constructive total loss, you will receive the entire invoice price of the vehicle. With an additional premium, it also covers Road Tax and first-time registration fees.
Types of Health Insurance

A. Hospitalization
Covers medical expenses incurred during hospital stays, including room charges, doctor’s fees, and treatment costs. Ensures you receive quality care without financial stress.

B. Pre & Post-Hospitalization
Takes care of expenses like diagnostics, medicines, and follow-up treatments before admission and after discharge. Provides complete protection around your hospital journey.

C. Critical Illness Cover
Offers a lump sum payout on diagnosis of major illnesses such as cancer, heart attack, or stroke. Helps manage high treatment costs and secures your family’s financial stability.

D. Wellness Programs
Includes preventive health check-ups, fitness benefits, and lifestyle management support. Encourages healthy living while reducing long-term healthcare risks.